Returns Policy
Returns & Refund Policy
At Lucid Underground, we stand by the quality and authenticity of our products. Every order is handled with care, tested for safety, and shipped discreetly to ensure your satisfaction. Because our products are consumable in nature, we cannot accept returns once an order has been delivered.
Eligibility for Refunds
We only issue refunds or replacements under the following circumstances:
- You received the wrong item.
- Your order arrived damaged or compromised.
- Your package was lost in transit and confirmed undeliverable.
In these cases, please contact us within 7 days of delivery with your order details and, if possible, supporting evidence (photos, tracking updates, etc.).
Non-Returnable Items
- All psychedelic, cannabis, and supplement products are final sale due to safety and health regulations.
- We cannot accept opened or partially used products under any circumstance.
Process for Claims
- Reach out to our support team through the secure contact form.
- Provide your order number and a clear description of the issue.
- Our team will review your case and, if approved, process a refund or replacement promptly.
Our Commitment
While we cannot offer traditional returns, we are committed to ensuring every customer has a reliable experience with Lucid Underground. If something goes wrong, we’ll work with you to make it right — discreetly, securely, and with respect for your privacy.